Privacy - The Coffee Mate
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We are trying to make your purchasing experience in The Coffee Mate’s e-shop as easy as possible, and we want your orders to reach you as quickly as possible, therefore we need your precise information, which we collect and manage.

When is personal information collected?

When you place your orders in The Coffee Mate’s e-shop, during inquiries about products, orders and their status, etc. Also, when you subscribe to our newsletter.

For what purposes do we use personal information?

We use all information to:

  • inform you about your order (when and where you will receive your products);
  • deliver your order to the correct location;
  • answer inquiries or other questions;
  • send newsletters and promotional information, which is related to “The Coffee Mate” trademark.

What personal data is collected?

All the info that is necessary for orders and direct marketing purposes:

  • order details (name, surname, company code and etc.);
  • delivery information;
  • contact information (e-mail, phone number).

How is personal info handled?

All personal and payment related information is collected and handled safely (supported by SSL (Secure Socket Layer) certificate) and is used confidentially. We are committed to not spreading your (and other customers’) private information to third parties (this commitment is not valid in cases that are provided of UK legal acts). You can always contact us and receive feedback about what information we are collecting, and delete or change it.

How long is the data stored?

Unless otherwise stated, we will protect your data:

  • Login session information is stored for 30 days after it is captured;
  • All other Personal Data covered by this Data Protection Policy – until your account is deleted or you deny access to this data for us.

When and what marketing e-mails will be sent?

You can subscribe to our e-mail newsletter with marketing information and special offers to its recipients. By subscribing to the newsletter you give permission to manage your e-mail, so we could send you marketing information. You can cancel your permission to continue receiving marketing emails at any time by clicking “no longer receive these newsletters” or letting us know via general e-mail.

Will the data be transferred to third parties?

UAB “Maina & Co” may share your data with other companies in this group ( “Amicum team Ltd.”, “Przyjaciele Kawy Sp. z o.o.”, “KahviKaveri OY”, “KohviSemu OÜ”, “SIA Kafijas Draugs”). UAB “Maina & Co” is legally obliged to provide data to state or supervisory authorities when necessary to prevent public risk and pursue persecution for crime. Your data may be transferred to third parties when necessary for the provision of our services or functions (for example, your address is forwarded to a courier for delivery). We assure you that these parties undertake to process this data responsibly and according to existing legislation. In all other cases, your data will only be transferred to third parties if you have given your permission or access.

What cookies will be used?

The cookies used on our site are necessary for the functionality and operation of our site. These cookies allow you to successfully purchase an item or use an electronic payment system. Most of these cookies are deleted from your device at the end of your browser session. We use the information stored in necessary cookies only to provide the desired services and features.When you first access our site, we ask for your consent to send additional cookies to your device. These cookies can be refused, however they help us:

  • Identify how many visitors visit our site, what their behavior is, and which pages on the site they visit. This helps us improve the performance of our site and make it more user-friendly.
  • Identify when you re-visit our site.

We have full right to edit or fully change privacy policy terms and conditions by informing you about it in The Coffee Mate’s e-shop. About data changes or additional information please refer to our general contacts.

CodeOperation Information is being sent toSource / supplierTypePeriod of validity
__cfduidUsed to identify a trusted connection.United Statesfreegeoip.netHTTP1 year
sidUsed to initiate and maintain an online plugin for conversations with sales managers.United Stateschat.freshdesk.comHTTPUntil you finish browsing (1 session)
wc_fragments_#A cookie is required for page performance – for paging and content rendering. United Kingdomthecoffeemate.co.ukHTMLUntil you finish browsing (1 session)
@@History/@@scroll|#The cookie is used for more convenient page navigation. It “remembers” where you were – what you read or watched in the previous page and will return you to the same position on the page when you choose to go back.United Kingdomthecoffeemate.co.ukHTMLUntil you finish browsing (1 session)
dc_gtm_UA-# Uses “Google analytics” to collect data (without user identification).United Statesgoogletagmanager.comHTTPUntil you finish browsing (1 session)
_gaGives each user a unique user ID. Each user is anonymous and we cannot identify him. The information collected is used to improve user’s browsing experience in the online store.United Statesgoogletagmanager.comHTTP2 years
_galiAllows us to track user behavior on the page (without the ability to identify the user).United Kingdomthecoffeemate.co.ukHTTPUntil you finish browsing (1 session)
gatAllows us to track user behavior on the page (without the ability to identify the user).United Statesgoogletagmanager.comHTTPUntil you finish browsing (1 session)
_gidAllows us to track user behavior on the page (without the ability to identify the user).United Statesgoogletagmanager.comHTTPUntil you finish browsing (1 session)
ads/ga-audiencesUsed by Google – a cookie designed to serve ads to groups of users who are more likely to take certain actions on an online store. United Statesgoogle.comPixelUntil you finish browsing (1 session)
collectA cookie is used to collect information (without the ability to identify a user).United Statesgoogle-analytics.comPixelUntil you finish browsing (1 session)
fr“Facebook” cookie that is designed to associate a user with a specific ID (without the ability to identify the user) and allows to collect information about their actions on the page.United Statesfacebook.comHTTP3 months
IDEDesigned to differentiate the user and show only relevant ads.United Statesdoubleclick.netHTTP1 year
impression.php/#Designed to register user’s ad impressions.United Statesfacebook.comPixelUntil you finish browsing (1 session)
NID Remembers your settings (for example, language settings) and stores them for easier browsing.United Statesgoogle.comHTTP6 months
test_cookieUsed to recognize the browser and set cookie support.United Statesdoubleclick.netHTTPUntil you finish browsing (1 session)
tr“Facebook” cookie that is designed to associate a user with a specific ID (without the ability to identify the user) and allows to collect information about their actions on the page.United Statesfacebook.comPixelUntil you finish browsing (1 session)
5805bc15e881e37b5c33836c-aIDNewsletter tool cookie to collect information about user actions on the page.The Netherlandssoundestlink.comHTTP1 year
5805bc15e881e37b5c33836c-sIDNewsletter tool cookie to collect information about user actions on the page.The Netherlandssoundestlink.comHTTPUntil you finish browsing (1 session)
AWSALBUsed to recognize shop errors.United Statesapp.trackduck.comHTTP6 days
CHATSESSDesigned to hold online conversations with sales managers.United Stateschat.freshdesk.comHTTPUntil you finish browsing (1 session)
omnisendAnonymousIDIt is designed to encrypt the data of each user and to follow the actions performed in the online store. Each user is anonymous and we cannot identify him.United Kingdomthecoffeemate.co.ukHTTP1 year
omnisendCartProductsNewsletter sending tool cookie that allows us to identify items in your cart and accordingly send repeat messages.United Kingdomthecoffeemate.co.ukHTTPUntil you finish browsing (1 session)
omnisendSessionIDNewsletter sending tool cookie that allows us to identify items in your cart and accordingly send repeat messages.United Kingdomthecoffeemate.co.ukHTTPUntil you finish browsing (1 session)
pnctest“PubNub” cookie is designed to test the functionality of cookies on the user’s side.United Kingdomthecoffeemate.co.ukHTTP436 days
popup_statusFor pop-ups at the online store.United Kingdomthecoffeemate.co.ukHTTP 4 days
REST/webTracking/v1/eventOmnisend partner cookie is intended to identify the user.United Kingdomwt.soundestlink.comPixelUntil you finish browsing (1 session)
sdataDesigned to hold online conversations with sales managers.United Stateschat.freshdesk.comHTTPUntil you finish browsing (1 session)
soundestIDNewsletter submission tool cookie. Gives a unique ID to each user. The information we collect is intended to improve advertising content.United Kingdomthecoffeemate.co.ukHTTPUntil you finish browsing (1 session)
soundest-viewsNewsletter submission tool cookie. The information we collect is intended to improve advertising content. United Kingdomthecoffeemate.co.ukHTTPUntil you finish browsing (1 session)