Delivery - The Coffee Mate

We are working hard so you wouldn’t have to wait for delicious coffee or your new coffee machine for too long!

How do we deliver?
The goods will be delivered with DPD courier team to your home or office. Delivery takes around 3-5 working days. When your order is ready to be picked up or to be delivered, we’ll contact you by email or phone. The goods can be delivered during working days from 8 am to 4 pm. On the delivery day, you will be informed with PREDICT TXT message, which will provide all the information about exact delivery time.

Where do we deliver?
We deliver goods in all the United Kingdom to your given address. You can also choose your goods to be delivered to any other country, but deliveries outside the European Union are subject to customs processing and additional charges that are under buyer’s responsibility.

How much will the shipping cost?
Nothing!
(For deliveries outside the EU, certain shipping and customs chargers apply).

Returning goods – what you need to know?

Customer’s satisfaction is the highest priority to us. If you are not completely satisfied with the products you’ve received, you have 14 calendar days to return them for free! 

What should I do if I want to return the items?
In order to return the item (s), the buyer must contact the seller and submit a written request for the return of goods.

What goods can be returned?
All items can be returned. Not faulty goods can be accepted only under these conditions:
1. The returned item must be in the original package;
2. Items must not be damaged by the buyer;
3. Items must be unused, of marketable appearance (undamaged labels, security pellicle etc.);
4. Returned item must have all the same parts as it did when received by the buyer;
5. When returning an item, it is necessary to provide the document of acquisition and a written request for the return of goods;
(This paragraph does not apply in case of a faulty product return!)

How much will the return cost?
Nothing!
(When returning from countries outside the European Union, we will refund you for the products and cover return costs. Customs processing charges and delivery fee will remain).